Frequently Asked Questions
I have included here a number of questions I'm often asked. If you wish to know something but can't see the information listed here, please feel free to fill out the 'contact us' page and we'll get back to you with the details.
Most Common FAQ's
Where are you located?
I'm located in Ferndown, Dorset. BH22 9PJ.
At the bottom of the home page, you will find a map for further guidance.
How much notice do you need?
The more notice the better! Generally 1-2 weeks' notice is perfect.
Big occasions such as Christmas, Mother's Day etc, these should be booked as far in advance as possible.
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How much are your bouquets?
The cupcake bouquets start at £30.00. This is for a 7-cupcake bouquet.
Why is there a price difference with some of the cupcake bouquets?
All cupcake bouquets contain a variety of flowers and colours. The more detailed the flower, the more skill and time it takes to pipe by hand.
If there are more colours included, these will also take longer to make due to having to mix up multiple colours. Both of these factors determine the price range of the bouquet.
Do you deliver?
All items are available for collection only from The Frosted Swann listed address.
For occasions such as weddings, delivery is usually an essential part of the service and so will be included within the overall cost. If you order a celebration cake of 2-tiers or more, delivery will also be an option available.
Do you offer wedding consultations?
As part of any wedding enquiry/booking, I offer the option of an initial phone consultation to discuss your wedding requirements. Following this, all communications are made via email.
How do I place an order for a wedding?
If you are interested in booking The Frosted Swann for your wedding cake, please fill out the form on the wedding enquiry page. Once this has been submitted, I will be in touch to arrange the finer details and provide a quote and information on the booking process. Further information on this can also be found in the Terms and Conditions.