Terms and Conditions
1. By purchasing a cake/cupcake bouquet from The Frosted Swann, it is assumed that you have read and accept my terms and conditions in full.
Payment information
2. All prices are non-negotiable and priced according to your exact specifications of design and size of cake/cupcake bouquet. All payments are taken in full at checkout via the website payment link, PayPal or by Bank Transfer. All orders are made to order and available only from The Frosted Swann listed address. Any non-collected orders due to sickness or extreme circumstances are refundable only at The Frosted Swann's discretion. We reserve the right to refuse a refund of any order placed via this online shop should we deem it unreasonable or unsuitable to do so.
2.1 Wherever possible, we will try to accommodate a request for a change of date for your order, however this cannot be guaranteed under any circumstance and will always depend on availability.
2.2 Deposits are only necessary for wedding cakes - this will be discussed individually and finalised at a consultation between customer and The Frosted Swann. Deposits are hereafter non-refundable. The remaining balance will be due no later than 1 calendar month prior to the wedding date. For cakes with less than 1 calendar months' notice, the full cost of the cake is to be paid in full at the time of booking. If the balance is not paid by 1 calendar month of your wedding, The Frosted Swann reserve the right to cancel your booking. In such cases, the deposit is non-refundable and non-transferable.
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2.3 After your initial wedding cake/celebration/number cake enquiry via the website, an accurate quote will be provided. This quote will be valid for up to 30 days for a wedding cake and for up to 7 days for a celebration/number cake. For wedding cakes, If the required deposit is not paid by the end of this 30 days, you will need to request a new quote via the website enquiry form. For celebration/number cakes, if payment is not made at the end of the 7 days, you will need to request a new quote via the website enquiry form. Deposits are non-refundable and non-transferable.
Finalising your order and collection
3. Once an order is placed, adjustments or alterations may only be made at the discretion of The Frosted Swann on an individual basis. We reserve the right to refuse any adjustments and alterations after an order is finalised. Collection days and times are to be confirmed once the order has been placed. Once the date and time of collection have been confirmed, it is your responsibility to adhere to the chosen time and date. These details will be noted on the invoice within your order confirmation email.
Refunds
4. Failure to adhere to the confirmed collection date and time of your cake/cupcake bouquet will result in your order being resold. Any rescheduled collection times will be solely at The Frosted Swann's discretion and cannot be guaranteed under any circumstances. There are no refunds available on any perishable items.
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4.1 If you are in any way unhappy with your order, please inform me promptly so that I can rectify any issues in a timely fashion. Refunds or replacements cannot be issued without return of product and these are at the discretion of The Frosted Swann.
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Product Storage
5. Due to the perishable nature of these products, I do not recommend keeping longer than three days. Refrigeration can alter the flavour and texture of the product. Store in a cool, dry place if necessary. Ensure you follow the cake care card provided with your order.
Allergies
6. Any allergies must be declared at the time of placing your order. Unless otherwise stated, all cakes contain: GLUTEN, EGGS, butter (cow's MILK), WHEAT flour and are made in an environment that handles: GLUTEN, WHEAT, EGGS, FISH, SOYA, MILK, PEANUTS, SESAME, SULPHITES, CRUSTACEANS, MUSTARD and SULPHUR DIOXIDE. The Frosted Swann hold no responsibility for any food allergies or reactions that are not declared at time of purchase.
Product Variation
7. Due to the nature of these products, I cannot always guarantee 100% uniformity in colours from order to order. Separate batches may vary slightly; however, I always endeavour to keep consistency.
7.1 Customer design specifications are available upon request and the details of which are to be confirmed via email prior to payment being made. Final designs and variants thereof are at the final discretion of The Frosted Swann to ensure the best possible result for each individual customer. Final design specifications are at The Frosted Swann's discretion.